Director of Certification Operations — American Board of Physical Medicine and Rehabilitation

Department: Certification Operations
Reports To: Director of Operations
FLSA Status: Exempt

Position Summary: The Director of Certification Operations is responsible for overseeing the development and implementation of the ABPMR certification, assessment and professional standing programs, which includes organizational strategic planning and leadership of staff.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Contribute to the collective leadership of ABPMR as part of the senior leadership team. Meet regularly with the Executive Director, Director of Operations, and other Leaders, to collaborate and contribute to the overall stewardship of the organizations’ long-term plans, strategic goals, financial performance/budget, work plans, and workplace culture.
  • Ensure successful annual implementation of primary, subspecialty and continuing certification activities, from exam development through administration.
  • Develop and implement strategies to maintain and improve quality of examination items and administration.
  • Ensure all policies and procedures related to professional standing and continuing certification are applied consistently and in accordance with program standards defined by the American Board of Medical Specialties.
  • Collaborate with Communications and Customer Service team to ensure consistent application of organizational policies and practices.
  • Provide leadership and supervision to certification operations staff.
  • Ensure all staff responsible for assessment delivery and/or administration are fully trained in the duties of their positions and cross-trained where applicable for support purposes.
  • Identify and promote development opportunities for staff.
  • Assist in long-term strategic organizational planning and ensure continuous improvement.
  • Provide support, insight, and business intelligence, regarding ongoing business operations, new offerings, and significant organizational changes.
  • Establish and maintain professional relationships with peer organizations.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Communications – Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Continuous Learning – Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.

Managing Customer Focus – Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.

Managing People – Develops subordinates’ skills and encourages growth. Includes subordinates in planning. Makes self available to subordinates. Provides direction and gains buy-in. Provides regular performance feedback. Takes responsibility for subordinates’ activities.

Planning and Organization – Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets aggressive yet realistic goals and objectives. Works in an organized manner and uses time efficiently.

Problem Solving – Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Quality – Applies feedback to improve performance. Demonstrates accuracy, thoroughness, and commitment to excellence. Looks for ways to improve and promote quality. Monitors own work to ensure quality.

Teamwork – Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Puts success of team above own interests.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
Bachelor’s degree and at least 5 years of experience managing certification programs and exam processes, including personnel management. Demonstrated experience working in cross-functional teams with an ability to build consensus among multiple stakeholders and execute details while keeping big-picture strategy in mind.

Language Ability:
Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.

Reasoning Ability:
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
Microsoft Office Products.

Certificates and Licenses:
None required.

Supervisory Responsibilities: This position has supervisory responsibilities of other employees and/or contracted resources.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Travel: Occasional travel to outside meetings as necessary.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and sit. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Please send resume and cover letter to David Ocheltree at docheltree@abpmr.org